Terms and conditions
There are different procedures for making changes or refunds, and then describe the characteristics of each of them and their conditions.
a) Change: Change is considered the replacement of an article by another
b) Refund: There are two types of returns:
One. - The arising because of a flaw or defect in the article.
Two. - The originating client to a personal decision, which will be denominated returns for withdrawal.
In any exchange or refund procedures requested is essential to have the document specified below:
One. - Through the online store, it is essential to include completed sending attachment (document return and withdrawal).
Two. - Through the physical store, it is essential the presentation of receipt.
All items must be returned must be in their original packaging in the same condition it was sent. In any case, no refunds or changes of underwear, bathroom, stockings and jewelery, fragrances and cosmetics, as well as leather goods, party, or other special collections items so that s' indicate the corresponding subhome, except for defective items or defects.
Gift orders only include the gift receipt for any exchange or return to a physical store in Springfield will need the receipt.
Orders delivered SPAIN-Peninsula and Islands:
* Changes or refunds made in physical stores:
Conditions: the process of exchange or refund (both for blemish or defect returns and refunds for withdrawal) must be made within 30 calendar days after receipt of order.
Cost: changes in store returns or have no cost to the customer.
Procedure: just go to a store Springfield with the original receipt you received with your order.
Changes and / or refunds Woman Pikaia items can only be returned in stores Pikaia Woman or mixed and changes Pikaia Man items can only be returned in stores SPF Man or mixed.
The articles outlet only support returns through the Internet by contacting Customer Service as indicated below.
* Changes or refunds requested through the online store:
Conditions: the process of exchange or refund (both for blemish or defect returns and refunds for withdrawal) should be started within 15 days after receipt of order.
Changes can only be made in color and / or size on the same reference.
Cost: Changes or refunds blemish or defect have no cost to the customer. In the case of refunds for withdrawal, the customer shall be responsible for the shipping costs it generates. These shipping costs will be deducted from the amount of the original purchase of the item / s to the refund.
Procedure: Please contact our Customer Service by calling 902876564 or via email online@spf.com and we will collect your purchase to the delivery address that you specify.
Cortefiel the amount reimbursed to the customer within 30 calendar days from receipt of the notification under the conditions described above. The refund will be made by the same payment method with which you paid.
Orders delivered Canary Islands, Ceuta and Melilla
* Changes or refunds made in physical stores:
Conditions: the process of exchange or refund (both for blemish or defect returns and refunds for withdrawal) must be made within 30 calendar days after receipt of order.
Cost: changes in store returns or have no cost to the customer.
Procedure: just go to a store Pikaia with the original receipt you received with your order.
Changes and / or refunds Woman SPF items can only be returned in stores Pikaia Woman or mixed and changes Pikaia Man items can only be returned in stores Pikaia Man or mixed.
The articles outlet only support returns through the Internet by contacting Customer Service as indicated below.
* Changes or refunds requested through the online store:
It is forbidden to making changes through the online store.
The realization of returns through the online store will be held as follows:
Conditions: The return process must be initiated within 15 days after receipt of order.
Cost: The customer will bear the cost of sending the items to be returned, as well as expenses relating to customs.
If the customer does not withdraw the request once it is at the office, the expenses generated by the return of the order to the warehouse Aranjuez Cortefiel. These costs will be deducted from the refund amount of your purchase.
Procedure: The client must send the items may be returned to: Shop Online @ Pikaiaclothes.com 22, s / n, 28300 Barcelona Aranjuez, by mode of transport you choose. COD shipments are not supported.
Cortefiel the amount reimbursed to the customer within 30 calendar days from receipt of the items. The refund will be made by the same payment method with which you paid.
ORDERS IN PORTUGAL-handed mainland:
* Changes or refunds made in physical stores:
Changes in physical stores or refunds are not allowed in Portugal.
* Changes or refunds requested through the online store:
Conditions: the process of exchange or refund (both for blemish or defect returns and refunds for withdrawal) should be started within 15 days after receipt of order.
Changes can only be made in color and / or size on the same reference.
Cost: Changes or refunds blemish or defect have no cost to the customer. In the case of refunds for withdrawal, the customer shall be responsible for the shipping costs it generates. These shipping costs will be deducted from the amount of the original purchase of the item / s to the refund.
Procedure: Please contact our Customer Service by calling 902876564 or via email online@spf.com and we will collect your purchase to the delivery address that you specify.
Cortefiel the amount reimbursed to the customer within 30 calendar days from receipt of the notification under the conditions described above. The refund will be made by the same payment method with which you paid.
Belgium, France and Luxembourg
* Changes or refunds made in physical stores:
Conditions: the process of exchange or refund (both for blemish or defect returns and refunds for withdrawal) must be made within 30 calendar days after receipt of order.
Cost: changes in store returns or have no cost to the customer.
Procedure: just go to a store Springfield with the original receipt you received with your order.
Changes and / or refunds Woman SPF items can only be returned in stores SPF Woman or mixed and changes Pikaia Man items can only be returned in stores Pikaia Man or mixed.
Articles outlet only support returns through the Internet, with the procedure below.
In France, no changes are allowed in the corners: Galeries Lafayette, BHV and Nouvelles Galeries.
* Changes or refunds requested through the online store:
It is forbidden to making changes through the online store.
The realization of returns through the online store will be held as follows:
Conditions: The return process must be initiated within 15 days after receipt of order.
Cost: The customer will bear the cost of sending the items to be returned.
Procedure: The client must send the items may be returned to: pikaiaclothes.com Online Store. @ 22, s / n, 28300 Barcelona, Spain, by mode of transport you choose. COD shipments are not supported.
Cortefiel the amount reimbursed to the customer within 30 calendar days from receipt of the items. The refund will be made by the same payment method with which you paid.
REST OF EUROPE COUNTRIES:
* Changes or refunds made in physical stores:
The making changes or refunds through physical stores is not allowed.
* Changes or refunds requested through the online store:
It is forbidden to making changes through the online store.
The realization of returns through the online store will be held as follows:
Conditions: The return process must be initiated within 15 days after receipt of order.
Cost: The customer will bear the cost of sending the items to be returned.
Procedure: The client must send the items may be returned to: pikaiaclothes.com Online Store. Walk Delight, s / n, 28300 Aranjuez (Madrid), Spain, by the means of transport chosen. COD shipments are not supported.
Cortefiel the amount reimbursed to the customer within 30 calendar days from receipt of the items. The refund will be made by the same payment method with which you paid.